Shipping policy

Orders are usually processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. (most orders are sent out in 1-2 days but can take longer during peak times)

Please note that once shipped, any potential delays within the postal system are outside of our control.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 
 

Collection

We generally do not allow collections because we are a home office-run business and have had customers turn up at unsociable hours or before agreed times when orders were not ready.

International Shipping

We currently only ship to the UK and Northern Ireland due to shipping laws, regulations, and tariff duties. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us via email with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

For full details of refunds, returns and exchanges please refer to our policy.